With a near ubiquitous presence of the mobile phones, it forms a very important, indeed essential means by which people connect and communicate with their personal and professional network. Extending the email network to the mobile phone therefore makes imminent sense. However, most approaches to enable email access on the mobile phone have been constrained by the need for special devices and services. The SMS integration in MCS however breaks through this constraint enabling users to access their mail message through SMS and send mail messages using their SMS service. This approach therefore offers a lower cost, faster, easier way to extend the enterprise email network to include the mobile phones, with immediate benefit to productivity and responsiveness of an enterprise. The SMS integration enables the following features:
- Email to SMS: Send SMS messages from your email account. Users essentially send emails which are converted to SMS and sent using either a GSM modem or an SMS Center as a gateway.
- SMS Alerts: Receive SMS alerts for important email messages. Users can configure alerts to be sent to their mobile phones, based on mail filter rules, e.g. send an alert with a summary of the mail, whenever the user receives a mail from firstname.lastname@example.org.
- SMS to Email: Send email message using SMS. While travelling, if a user does not have access to a PC to access the email client, he could send a small email using the SMS as a carrier.
This platform enables a whole new set of applications and also increases the efficiency of the work force. Below are a few examples of how the integrated SMS feature can be used by organizations:
The organization has uploaded all the key customer information in the GAB along with the mobile numbers. The marketing team has also defined separate distribution lists or mailing groups based on cities and regularly sends SMS updates to its customers.
The marketing head needs urgent information about one of the suspects he is following and sends a SMS requesting information to the sales team group. A team member on holiday has the required information, but no access to email and he sends a SMS to the predefined number at the organization. The SMS is converted to email and sent to the bossâ€™s id.
A sales team member is on the field and needs to send an urgent email to a client. He sends a SMS to the predefined number which is converted to email and sent.
The ERP system of the corporation is integrated with email such that email messages sent to the ERP system are fed into the system. However there are still delays in updation as the sales staff does not have access to email. Each transaction is sent in a predefined SMS format which the field staff has saved as templates on their phone. Since the sender is authenticated with the directory, the email is used to make entries to the ERP system.
Alert about new offering are sent to the travelling sales force using SMS, asking them to refer to the web site for details.
Account managers have configured SMS alerts from key customers.
Key advantages to end users
- Send SMS from the desktop or web mail client
- Automatic look up for mobile numbers
- Record of SMS sent and received using the email client
Key Administrative features
- Access control for SMS
- Configure Multiple SMS gateways
- Choose between GSM modem and SMS Center services
- SMS trails