Collaboration Applications : Chat

Business Benefits

Business Benefits

Enterprises need faster ways to communicate with their employees, partners and customers. From large work spaces to highly dispersed set-ups, enterprises are increasingly relying on messaging as a way to collaborate in real time.

Email is not always the best way to working out solutions to issues that need urgent attention or when bits and pieces of information need to be exchanged.

Using IM (Instant Messaging), Enterprises can not only collaborate in real-time, but they also gain from the de-cluttering of the mailboxes of small bits and pieces of information and long tedious mail threads. Besides making it easier to manage the email inbox, this also de-loads the mail server and frees up capacity resulting in improved overall performance.


End User Benefits

End User Benefits

Since IM is in real-time, it is like a phone conversation with the additional benefit that it can also be archived as a text record, like email messages. Thus, it’s like a quick conference call between employees, without incurring additional costs of the conference call.

With the newly introduced Enterprise Web Chat feature in Connect Xf, employees can sign into the Baya Web client to access collaboration applications – Email, Calendar, Contacts and real-time Chat from the same interface.

Connect Xf Enterprise Chat/IM boosts employee productivity with features like One on One Chat, Group Chat, Chat Archival, Chat History available on Mobile Devices, PCs and Browsers.


Admin Benefits

Admin Benefits

Connect Xf makes the life of the enterprise Administrator easier. Managing the Enterprise Chat application is easy and can be done via the command line or graphical user interface.

The Administrator can control Chat rights for individual users pertaining to One-on-One or Group Chat and can easily generate reports to view which users actively use the Chat module. With the Chat archival feature, Connect Xf helps organisations meets the regulatory compliance too.


Standard XMPP access protocol

Standard XMPP access protocol

Configure and access the chat/IM services over the XMPP protocol to collaborate with buddies on the enterprise network. XMPP allows you to use a variety of different chat client applications on different platforms.


Collaborate over Chat

Collaborate over Chat

One-on-One Chat: Have private conversations with colleagues.

Multi User Chat: Use group chat for communication amongst departments, teams, or projects. Rooms can be open for anyone to join, or private for only invited members, can be persistent and available across sessions or available only for the session and can be password protected.

History: Use Chat History to track all your One-to-One and multi-user conversations and access them on demand.


Easy to use and manage

Easy to use and manage

Presence Management:Update your presence status for other users of your roster to see.

Emoticons:Express yourself by using emoticons.

Roster Management:Manage a Roster of chat contacts (buddies) with whom you communicate frequently. Add buddies to your roster by using the auto-complete feature to look up the corporate directory for colleagues.

Spell Check:Avoid embarrassing mistakes by using the online spell check.

Notifications:Get notified when a buddy comes online or goes off line and when a new message arrives.

Preferences: Customize the chat application as per your needs.


Security of the conversations

Security of the conversations

Access Rights:Connect Xf allows you to enable or disable One-to-One and Group Chat at an individual level.

Scope of Communication: The administrator can define the scope for a user (i.e. with who all can this user initiate a conversation)

Archive all chat transcripts:Connect Xf can be configured to convert transcripts of One-to- One and multi-user chats into email, which are then delivered to the mailboxes of the participants. The email archive system will capture these transcripts (sent as email) and retain them for compliance.

Secure Transmission:Secure message transmission using secure XMPP to ensure that there is no data theft during transmission.

Technical Resources:
Chat Policies | Chat Archive

Strong Management Capabilities

Strong Management Capabilities

Manage the Enterprise Chat App easily:The command line and GUI interfaces of Connect Xf make managing the Chat application easy.

Generate Activity Reports:Use the reporting engine to get reports on users who have logged in to use the chat service.

Authenticate using External Directories:Use the powerful “authservice” of Connect Xf to authenticate users with external directory servers such as ADS.

Backup of User and Roster Data:The native backup scripts secure all user configuration and roster data to ensure no data loss.

Quickly Diagnose Problems:Use the diagnostic framework to quickly identify problems.

Technical Resources:
Chat Policies | Chat Archive

Multiple Access Methods

Multiple Access Methods

The chat/IM service on Connect Xf can be accessed from your choice of XMPPcompliant clients like:

Baya: High performance Web client, a single interface for accessing all your applications.

Desktop clients: Thunderbird, Pidgin, Exodus, etc.Mobile devices: Android, iOS based devices etc.

Technical Resources:
Mobility | Desktop Clients | Baya Webmail Client